On September 23, 2020, FlyBuy hosted a webinar with industry experts from JOANN, Belk, and Google Retail. We discussed plans and strategies for success while navigating the holidays during the pandemic, as the shift from on-premise to off-premise sales continues to rise.

Webinar topics included:
– The shift from in-store shopping to off-premise sales
– Delivering the five-star customer experience, from a distance
– Preparing operations and staff
– Scaling your omni-channel strategy
– Adapting to changes in purchasing behavior
– Implementing new technologies that retailers need
– How to make your store and inventory discoverable

Panelists:
– Rick Duley, Vice President of Omni Channel Operations at Belk
– Chris Lydle, Global Lead of Local Shopping at Google Retail
– Melissa Cook, Director of Omni Channel & Store Process at JOANN

Moderator:
– Jeff Baskin, Executive Vice President of Global Partnerships at FlyBuy/Radius Networks

If you missed the webinar, watch the video here!