Last updated: September 13th, 2018
II. WHAT PERSONAL DATA DOES RADIUS NETWORKS COLLECT AND USE?
We collect and process account-related personal data in order to provide you with access to our sites and services, for the purposes of operational needs, communications with you particularly on your support inquiries, enhance security, and continuously making improvements to our sites, Service, and Products. Most importantly, we collect and process personal data with your approval and consent, as well as in the execution of contracts.
The following information may be collected:
- Contact Information (email address, phone number, and shipping address)
- Payment method
- IP address
Analytics received through our cloud services’ software development kits (SDKs) include anonymized mobile identifier and general mobile platform type. These are necessary to support the operational needs of our cloud services and the 3rd party applications using our SDKs.
III. WHY IS PERSONAL DATA RETAINED?
We retain personal account-related data for the following purposes:
- Enabling you to create and manage an account to use our sites and services.
- Enabling you to make purchases through our online store, to process your orders, and to ship products to you.
- To help solve any issues that you may be experiencing when using our site, service, or products.
- To communicate with you about any changes or updates to our sites and services.
- To implement changes that improve your user experience with our sites and services.
- To provide login security auditing for the cloud services
All personal account-related data collected will not be kept for longer than necessary for the purposes described above.
In addition, SDK data (see Section II) is only retained for up to 60 days and is then automatically deleted from our systems.
IV. IS MY PERSONAL DATA SHARED WITH THIRD PARTY SERVICES AND PLATFORMS?
V. IS MY PERSONAL DATA TRANSFERRED INTERNATIONALLY?
Our technology is deployed worldwide and your information may be processed outside of the country where you live. While data protection policies may vary by region, we protect all data equally worldwide as described in this policy (see Section VII).
Cookies are essential for everyday operations of a website, often used for key performance or functionality. A cookie is a small piece of text that our web server stores on your computer or device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you, if you are merely visiting our site and services; however, a cookie may store a unique identifier for each logged-in user.
VII. HOW IS MY PERSONAL DATA PROTECTED?
To avoid mismanagement and misuse of the data under our control, including your personal data, we maintain several security measures to protect them. Our security measures include encryption, firewalls, and authorized internal access of your personal information. As we continue to protect your personal data in the best ways possible, you can also make efforts to protect your own personal data by maintaining its accuracy and sharing any necessary updates.
VIII. HOW MUCH CONTROL DO I HAVE WHEN SHARING MY PERSONAL DATA?
You have every right of refusal to sharing any personal data (including cookies), when requested/prompted by Radius Networks. In terms of collecting, sharing, and/or using your personal data, please keep in mind that declining to share any personal data may result in unavailability of certain sites and services provided by Radius Networks.
Our sites and services will always clearly ask for your consent before you share any personal data (see Sections II and VI).
IX. ARE CHILDREN ABLE TO USE RADIUS NETWORKS PRODUCTS/SERVICES?
By using Radius Networks site and services, you represent that you are of appropriate age outside (16+ years old in Europe) or within the United States (18+ years old). If you are not of appropriate age outside or within the United States, you represent that you have given us your consent to allow any of your minor dependents to use our sites and services.
If you are unsure about what is considered an appropriate age within your country, please check this list.
X. IS THERE ANYTHING ELSE I SHOULD KNOW?
We do not use any personal account-related data to make automated decisions, nor for profiling.
Under certain conditions, it is possible for an individual to have the right to bring about binding arbitration to investigate potential violations.
We will cooperate with Law Enforcement requests for personal data, if a warrant or court order is provided and to meet national security needs. We are also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
In compliance with the Privacy Shield Principles, Radius Networks commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Radius Networks at:
3255 Grace St. NW
Washington, DC 20007
Radius Networks has further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. This service is provided to you at no cost.