customer success manager
Radius Networks is searching for a versatile and self-starting Customer Success Manager (CSM) to join our fast-growing team. As a key member of the Client Services team, the CSM is responsible for ensuring our customers are satisfied with the services they receive and to improve upon areas of dissatisfaction. The CSM will be responsible for customer onboarding, account escalations, renewals and expansion, client health checks, and advocating for the customer internally. From pre-sale, to pilot, to deployment, the CSM will make sure our customers get the most out of the product and ensure that the customer is satisfied at all times. As a true team player, you will be engaging with our sales team throughout the customer lifecycle, as well as the product, marketing, and engineering teams on a daily basis.
We are seeking someone who is proactive, creative, a problem-solver, and able to put big ideas into motion. You will need to be able to keep small details organized, while focusing on big-picture strategy for each customer.
Radius Networks is the global leader in location technology solutions and serve some of the world’s largest brands. We have revolutionized the way companies interact and engage with their customers, and invite you to join one of the fastest-growing and most exciting companies in the country.
Develop and manage client expansion activity
Work with internal departments, including sales, product, engineering, support, operations, and finance
Communicate regularly with customers
Provide customer feedback to Radius Networks teams
Analyze customer data to improve customer experience
Improve onboarding process
Mediate between clients and company
Handle and resolve all customer requests and complaints
Meet personal/company monthly, quarterly, and annual goals
2-4 years B2B client relationship management experience in the technology industry
Highly organized and able to multi-task
Self-driven and proactive nature
Strong communication and interpersonal skills
Demonstrated history of meeting and exceeding goals
Knowledge of customer success processes
Passionate for client success
Experience managing retailers, restaurants, grocers, and gaming venues (a plus!)