Live! Casino and Hotel, one of the largest commercial casinos in the country, located in the Washington DC/Baltimore corridor, and DC-based Radius Networks have announced a partnership to launch innovative casino and hospitality technology to help improve the guest and staff experience.
The innovative Customer Location Platform enables guests to place an order on their mobile device, continue gaming, move around anywhere on the casino floor, and have their order delivered directly to them when it’s ready. Guests no longer have to flag down a server, wait too long for their order, or stay in once place in fear that the server will not find them.
Radius Networks’ proprietary platform uses machine learning to leverage a property-wide network of sensors and the guest’s mobile device to identify the location of a guest. Once the order is placed through the Live! mobile app, built by Tampa Bay based Venuetize, the location of the guest can be viewed on a staff monitor, tablet, or be wearable. When the order is ready, the server is able to deliver it quickly to the exact location of the guest. This significantly decreases the customer’s wait time and creates a simple and efficient service model for the staff.
“Our new mobile app is an extension of our commitment to exceptional customer service,” said Brian Uran, VP of Loyalty Marketing at Live! Casino & Hotel. “From seamless drink ordering to paging Live! team members, among other features that can be accessed from the comfort of their seat, this new technology will positively impact the experience for our guests. We are proud to be the first casino in the industry to launch this mobile-first location strategy, and we look forward to seeing it in action.”
The Radius Networks technology spans across the 150,000 square-foot casino floor, as well as the new flagship luxury Live! Hotel. The system is built to both scan the floor and broadcast messaging, allowing Live! to utilize a host of other services in addition to food and beverage delivery, including engagement, order triggering, asset tracking and staff routing. Additionally, Live! will be able to identify frequent guests, such as VIPs, as they enter the hotel, send relevant messaging about shows at the new events center, provide way-finding services so guests can navigate the entire casino with ease, and alert specific employees to a problem when they are nearby.
“With the increasing demand for innovation in the hospitality and retail industries companies are turning to forward thinking IoT technology to address customer demand that saves them precious time. Whether that’s waiting for your order at a slot machine, curbside at a grocery store, or at a table in a restaurant, decreasing customer wait time is crucial for overall customer satisfaction and repeat business,” said Radius Networks, EVP of Sales and Marketing, Jeff Baskin. “Our unique Customer Location Platform has been proven with some of the largest retail and restaurant brands in the world and we are excited to launch this initiative in the casino vertical with Live!. The platform will provide a multitude of micro-location services to enhance the guest experience while creating more efficiencies for staff and provide valuable analytics for Live!.”
About Radius Networks:
Radius Networks has created the next generation location platform to change the way companies locate, engage, and conduct transactions with their customers. Radius Networks’ IoT platforms are installed in tens of thousands of locations globally across more than 50 countries. Radius Networks clients include some of the world’s largest brands and span multiple verticals including retail, restaurants, hospitality, gaming, and sports and entertainment.
To learn more about our Radius Networks please visit https://www.radiusnetworks.com or contact us at hello(at)radiusnetworks(dot)com.
About Live! Casino & Hotel
Live! Casino & Hotel is one of the largest commercial casinos in the country, located in the Washington DC/Baltimore corridor, just off I-95, Route 100 and the B/W Parkway at Arundel Mills. Open 24/7/365, the property features more than 200 live action table games, including a Poker Room; approximately 4,000 slot machines; two High Limit rooms; and the Orchid Gaming & Smoking Patio. Guests can enjoy five-star accommodations, including 310 luxury guest rooms; the Live! Spa; world-class dining, featuring the Zagat-rated #1 steakhouse The Prime Rib®; David’s, featuring global cuisine; Bobby’s Burger Palace, from celebrated chef Bobby Flay; The Cheesecake Factory®; Luk Fu and 8 at Luk Fu, serving authentic sushi and Asian cuisine; Morty’s Deli; Latin cuisine at En Vivo; Phillips® Seafood Express; and Luckies, offering Starbucks coffee, pastries, and Italian gelato; and a sizzling nightlife, including nightly entertainment at Live! Center Stage; the R Bar; and The Lobby Bar at David’s. A 4,000-seat Event Center, opening in two phases, featuring 40,000-square-feet of meeting and banquet space, and a performance venue with a regular lineup of headline entertainment completes the Live! experience. Enjoy secure covered parking with valet service and a free self-park garage with Park Assist® and direct elevator access to the casino floor. The newly-renovated Live! Lofts boutique hotel, located just minutes from the Casino, features 250 guest rooms and suites, and approximately 3,400-square-feet of meeting and banquet space. For reservations, call 443-445-2929, or book online at LiveCasinoHotel.com. Live! Casino & Hotel and Live! Lofts are owned and operated by a company that is affiliated with The Cordish Companies. Call 855-5MD-LIVE (855-563-5483); or visit LiveCasinoHotel.com or LiveCasino.social. Follow us on Facebook, Twitter and Instagram. For employment opportunities, visit https://www.livecasinohotel.com/Jobs.
About The Cordish Companies
The Cordish Companies’ origins date back to 1910 and encompass four generations of privately-held, family ownership. During the past ten decades, The Cordish Companies has grown into a global leader in Commercial Real Estate; Entertainment Districts; Sports-Anchored Developments; Gaming; Hotels; Residential Properties; Restaurants; International Development; Coworking Spaces; and Private Equity. One of the largest and most respected developers in the world, The Cordish Companies has been awarded an unprecedented seven Urban Land Institute Awards for Excellence for public-private developments that are of unique significance to the cities in which they are located. The Cordish Companies has developed and operates highly acclaimed dining, entertainment and hospitality destinations throughout the United States, many falling under The Cordish Companies’ Live! Brand, highly regarded as one of the premier entertainment brands in the country. In gaming, The Cordish Companies has developed among the most successful casino hotel resorts in the world including the Hard Rock Hotel & Casino Hollywood, Hard Rock Hotel & Casino Tampa and Live! Casino & Hotel Maryland. Welcoming over 50 million visitors per year, these developments are among the highest profile dining, entertainment, gaming, hotel and sports-anchored destinations in the country. Over the generations, The Cordish Companies has remained true to the family’s core values of quality, entrepreneurial spirit, long-term personal relationships, and integrity. As a testimony to the long-term vision of its family leadership, The Cordish Companies still owns and manages virtu
ally every business it has created. For more information visit https://cordish.com/ or follow us on Twitter.
“The Cordish Companies,” “The Cordish Company” and “Cordish” are trademarks used under license by independent corporations, legal liability companies and partnerships (“Cordish Entities”). Each Cordish Entity is a separate, single-purpose legal entity that is solely responsible for its obligations and liabilities. No common operations or financial interdependency, and no intermingling of assets or liabilities of the Cordish Entities exists, or should be deemed to exist, as a result of the potential common reference to multiple independent entities operating under the names “Cordish,” “The Cordish Companies” or “The Cordish Company” here or elsewhere.
For more information about Live! Casino & Hotel, visit https://www.livecasinohotel.com/ or contact carmen.gonzales(at)marylandlivecasino(dot)com