By Amanda Septien Wilson
As we continue to meet and speak with countries that are interested in our Table Service / Table Locator system, it’s spreading like wildfire! Currently, we are installing our Table Service solution in 26 different countries including: United Kingdom, Australia, Guatemala, Singapore, Belgium, New Zealand, Italy, Netherlands, Spain, Hong Kong, Switzerland, Poland, Hungary, Russia, Saudi Arabia, Jordan, Brazil and beyond! Each market now pairs their deployments of our technology in various restaurants around the world with a Market Partner who can support them with local, in real-time help for installation or troubleshooting.
One area that most markets take advantage of is our capability to provide local customization. Each market has the capability to localize many areas of our kit configuration. One area of customization is our Table Locators where markets can create their own design to add local languages, QR codes for market, etc. Another area to note is not only is our solution consistent globally, our implementation to locally configure our Table Service equipment to each country is something we think closely upon. Each component is configured to each country which is no easy feat! We’ve heard nothing but positive feedback from markets on our cutting-edge capabilities of localization but our commitment to understanding cultural requirements and taking action to ensure our technology fits each Market’s needs.
Radius Networks takes pride and ownership that we create everything ourselves – whether that’s the software design and infrastructure installed within our technology, to the software that’s in the physical hardware. It’s all created in house by our Team. While our International Table service solution Ecosystem continues to grow, we are joining forces with a multitude of market-wide IT Partners who need to access the same information we see to service the Table Service solution. After many hours of critical thinking, our Engineering Team created a solution that would provide a dedicated portal for IT Partners to gain access to their market systems. It was no easy task as this has never been done. After a great bit of validation, testing, and trial/error, Radius Networks is now excited to provide our IT Partners a dedicated and custom portal to remotely access market-segmented restaurants that have our Table Service solution.
Through our International Train the Trainer Program for the Table Service installations worldwide, we’re closely working with various market-selected partners to learn, train and certify the installation, maintenance and deployment of our Table Service technology. Not only do we help establish a new way for customers to experience the future while eating a good meal, each country will have local, educated and exceptional partners to support installing this technology at a rapid rate! We send a Radius Networks Engineer to each country and with a team of Engineers, walk them through every detail and facet that is necessary and we’ve only heard great news!